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    FAQs

    Q1. How long does it normally take to process your order?

    A: Orders that have been paid are arranged as soon as possible in the order of the order, early payment, and early delivery. Usually, all orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

     

    Q2. How do I return the goods?

    A: Kwasyo is happy to accept returns on all goods within 15 days after receiving the goods. For additional information, please see our returns policy.

     

    Q3: Do I need a registered email address to purchase?
    A: Yes, a registered email address is required to purchase. Registered email to upgrade to become our member and subscribe, you can get our promotions, new products, and sales directly to your inbox. We will hold member promotions from time to time.

     

    Q4: How do I use a coupon code?
    A: 
    Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”Apply”. Please note that only one promotion code can be entered for a given order from Kwasyo, you can save money. Coupon codes can't be used on orders already placed.

     

    Q5. Is this fruit dehydrator machine made of plastic material?

    A: Our food dehydrator is not made of plastic, they are all stainless steel. The inside walls and bottom are also stainless steel. So this food dehydrator is very durable. Please don't worry, we hope this will help you. If you have any questions, please don't hesitate to contact us.

     

    Q6. Is the fruit dryer machine easy to rust? Is it easy to clean up?

    A: No, it‘s not easy to rust. Our customers have used it for a long time and it is good. It is very easy to clean.

     

    Q7. Are the trays removable completely?
    A: Yes, you can freely adjust the mesh racks to maximize space usage.
     

    Q8.  Is this loud?

    A: No it is very quiet and it automatically shuts off when you finish dehydrating.